Delivery & Installation

At Premium Pool Tables, we aim to make the delivery and installation process as smooth and straightforward as possible. Whether you're purchasing a pool table, dining pool table, games table or accessories, we're here to help ensure your order arrives safely and is ready to enjoy.

Delivery Areas

We deliver throughout most of mainland United Kingdom.

Free standard UK delivery is included on most products unless otherwise stated on the product page.

Additional delivery charges may apply to certain remote, offshore or non-mainland locations, including parts of:

Scottish Highlands
Scottish Islands
Northern Ireland
Isle of Man
Isle of Wight
Channel Islands
Other remote postcode areas

If additional charges apply to your location, we will notify you before processing your order.

Delivery Times

Delivery times vary depending on the product, supplier availability and delivery location.

Estimated lead times are displayed on individual product pages wherever possible. As a general guide:

Accessories and smaller items are often delivered within a few working days.
Pool tables and larger games room products may require additional lead time, particularly where products are made to order or imported from specialist manufacturers.

If there are any significant delays, we will contact you as soon as possible.

How We Contact You

Once your order has been placed, our team will contact you to arrange a convenient delivery date and confirm a few details about your property, including any access requirements that may affect delivery or installation.

As your delivery date approaches, you'll receive confirmation of your scheduled delivery, including an estimated delivery window. In many cases, the delivery team will also contact you shortly before arrival with a more accurate estimated arrival time.

The Delivery Service Explained

Your order will be delivered by an experienced two-person delivery team who specialise in transporting and handling large, heavy games tables with care.

Deliveries usually take place during normal working hours, typically between 7:00am and 4:00pm. Occasionally, deliveries may be scheduled outside these hours, but we'll always contact you beforehand if this is necessary.

If you've selected our professional installation service, the team will assemble, level and prepare your table so it's ready for play before they leave. If you've chosen delivery only, your table will be delivered safely to your property ready for self-assembly.

Pool Table Delivery

Pool tables are large, heavy products that often require specialist transportation and handling.

Customers should ensure adequate access is available before placing an order.

Please consider:

Doorway widths
Hallways and corridors
Staircases
Lifts
Tight corners or restricted access points
Parking and vehicle access

If you are unsure whether a table can be delivered to your chosen location, please contact us before ordering.

Professional Installation

Many of our pool tables are available with professional installation services.

Installation may include:

Assembly of the table
Slate installation (where applicable)
Cloth fitting (where applicable)
Levelling and setup
Final inspection

Professional installation helps ensure the table performs correctly and is ready for immediate use. Due to the size, weight and precision involved in assembling many pool tables, we highly recommend choosing professional installation wherever it is available.

Installation availability and pricing may vary by product and location.

Upstairs, Basement & Restricted Access Deliveries

Additional charges may apply where products need to be carried upstairs, downstairs or through restricted access routes.

In some cases, we may request photographs or videos of the access route before confirming delivery arrangements.

Where specialist lifting equipment, additional installers or extra handling is required, supplementary charges may apply.

Failed Deliveries

Customers are responsible for ensuring that:

Delivery information is accurate
Suitable access is available
Someone is available to accept delivery where required

If delivery cannot be completed due to access restrictions, incorrect information or customer unavailability, additional delivery, storage or re-delivery charges may apply.

Delivery Inspection

Please inspect your order as soon as reasonably possible after delivery.

If any item arrives damaged, incomplete or incorrect, please contact us promptly with details and photographs where possible so that we can investigate and resolve the issue.

Delivery Charges

Most products include free standard UK delivery unless otherwise stated on the product page.

Any additional delivery charges for remote areas, specialist access requirements or installation services will be clearly communicated before your order is processed.

Questions?

If you have any questions regarding delivery, access requirements or installation services, please contact us.

Premium Pool Tables
Trading name of Slate & Cue Limited

Unit A, 82 James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom

Email: admin@premiumpooltables.com
Whats App: +44 7348 956 222

Telephone: +44 7882 7442 19