Delivery & Installation

At Premium Pool Tables, we understand that a pool table is a substantial purchase and that delivery and installation are just as important as choosing the right table.

We work with experienced delivery and installation partners to ensure your pool table or games room product is delivered safely and, where selected, professionally installed and prepared for play.

Delivery Areas & Charges

Standard delivery is included in the price of most tables for addresses in mainland England and Wales, unless otherwise stated on the individual product page. Where delivery is included, the price you see is the price you pay.

Some destinations are quoted separately, as they require additional transport, ferry crossings or overnight travel. These include:

  • Scotland, including the Highlands and Islands

  • Northern Ireland

  • Isle of Man

  • Isle of Wight

  • Channel Islands

  • Isles of Scilly and other remote postcode areas

If your delivery address falls into one of these areas, you can still place your order as normal. Once we receive it, we will contact you to confirm availability and give you the exact delivery cost in writing. Your order will only go ahead once you have accepted that cost, and if you decide not to proceed, we will cancel it and give you a full refund.

Delivery Times

Delivery times vary depending on the product, supplier availability and your delivery location.

Estimated lead times are displayed on individual product pages wherever possible.

As a general guide:

  • Accessories and smaller items are often delivered within a few working days.

  • Pool tables and larger games room products may require additional lead time, particularly where they are made to order, imported or supplied directly from specialist manufacturers.

Estimated delivery times are provided as guidance and may occasionally change due to supplier or transport circumstances.

If there is a significant delay affecting your order, we will contact you as soon as possible.

Arranging Your Delivery

Once your order has been placed, we will contact you to arrange a suitable delivery date and confirm the details required to complete your delivery.

For larger products, we may ask about access to your property, including:

  • Doorway and entrance widths

  • Hallways and corridors

  • Staircases

  • Lifts

  • Tight corners or restricted access points

  • Parking and vehicle access

  • The location where the table will be installed

As your delivery date approaches, you will receive confirmation of the scheduled delivery and, where available, an estimated delivery window.

The delivery team may also contact you shortly before arrival with a more accurate estimated arrival time.

Pool Table Delivery

Pool tables are large and heavy products and often require specialist transportation and handling.

Our delivery partners are experienced in handling large games room equipment and will take appropriate care when transporting your table to your property.

Customers are responsible for ensuring that suitable access is available before delivery.

If you are unsure whether your chosen table can be safely delivered to your intended room, please contact us before ordering. We may request photographs or video of the access route so that the delivery and installation requirements can be assessed in advance.

Professional Installation

On most American and premium slate-bed tables, professional installation is included in the price shown. On our English slate-bed tables, installation is offered as a priced option on the product page, so you can see the full cost before you order.

Where professional installation applies, the service may include:

  • Assembly of the table

  • Positioning in the chosen room

  • Slate installation, where applicable

  • Cloth fitting, where applicable

  • Levelling and setup

  • Final inspection

  • Basic guidance on care and maintenance where appropriate

Slate-bed pool tables can weigh several hundred kilograms and require careful handling and precise installation.

For this reason, we strongly recommend professional installation wherever it is available.

Upstairs, Basement & Restricted Access

Where a table needs to be carried up or down a flight of stairs, an additional charge applies. This is shown as a priced option on the product page, so it is included in the total before you check out.

Additional charges may also apply where a pool table or other large product needs to be:

  • Taken through narrow or restricted access areas

  • Transported through difficult staircases or tight corners

  • Moved over unusually long distances within a property

  • Delivered where specialist lifting equipment or additional personnel are required

In some circumstances, photographs or video of the access route may be required before delivery can be confirmed.

If specialist equipment, additional installers or extra handling is required, any additional charges will be discussed and agreed with you before the delivery is arranged.

Delivery & Installation Requirements

To help ensure a smooth delivery, customers should make sure that:

  • The delivery address and contact information provided at checkout are accurate.

  • Suitable access to the property and intended room is available.

  • The intended installation area is clear and ready for the table.

  • Someone is available to accept the delivery where required.

  • Any relevant access restrictions have been disclosed to us in advance.

For pool tables, please ensure that the intended room has sufficient space for both the table and comfortable play around it.

If you are unsure whether your room or access route is suitable, please contact us before placing your order.

Failed or Missed Deliveries

If a delivery cannot be completed because of incorrect delivery information, unsuitable or undisclosed access restrictions, or customer unavailability, additional delivery, storage or re-delivery charges may apply.

Where possible, we will work with you and our delivery partners to rearrange the delivery.

Inspecting Your Delivery

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, incomplete or incorrect, please contact us promptly and provide photographs of the issue where possible.

This will allow us and our delivery or installation partners to investigate the matter and arrange an appropriate resolution as quickly as possible.

Your statutory rights are not affected.

Questions About Delivery?

If you have any questions about delivery, installation, access requirements or whether a particular pool table is suitable for your property, please contact us before ordering.

Premium Pool Tables
Trading name of Slate & Cue Limited
Unit A, 82 James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom

Email: support@premiumpooltables.co.uk
WhatsApp: +44 7348 956 222
Telephone: +44 2046 3454 76