FAQs

Delivery & Shipping FAQs

How long does pool table delivery take in the UK?

Most pool tables are delivered within X–X working days depending on the model, stock availability and your location within the UK. Some bespoke or slate pool tables may require longer lead times.

Do you offer free delivery on pool tables?

We offer free UK delivery on selected pool tables. Delivery costs for larger or specialist tables are calculated at checkout or confirmed before dispatch.

Do you deliver pool tables upstairs or into apartments?

Yes, our delivery team can usually deliver pool tables into upstairs rooms or apartments, although access restrictions may require additional installation charges.

Do pool tables come assembled?

Most pool tables require professional assembly. Many of our tables include installation as part of the delivery service to ensure proper levelling and performance.

Can you install a pool table in my home?

Yes, we offer professional pool table installation across most UK locations. Our installers will position, level and prepare the table for play.

Refunds & Returns FAQs

Can I return a pool table if I change my mind?

Because many pool tables are made to order or professionally installed, returns may be subject to restocking or collection fees. Please review our returns policy before ordering.

What happens if my pool table arrives damaged?

If your pool table arrives damaged, contact us immediately with photos of the issue. We will arrange replacement parts, repairs or a replacement table where necessary.

Do pool tables come with a warranty?

Yes, our pool tables include manufacturer warranties covering structural defects and workmanship. Warranty length varies depending on the model.

Product & Buying FAQs

What size pool table should I buy?

The best pool table size depends on your room dimensions and playing style. UK homes commonly choose 6ft or 7ft pool tables, while larger games rooms may accommodate 8ft tables.

What is the difference between slate and MDF pool tables?

Slate pool tables offer superior durability, levelling and gameplay quality, making them ideal for long-term use. MDF pool tables are more affordable and suitable for casual home use.