Terms of service

Terms and Conditions for the online store www.premiumpooltables.co.uk

These terms and conditions form the basis on which consumers can visit our website and purchase our products. Please read them carefully as they contain important information. Business or Trade customers and their purchases are subject to different terms and conditions.

GENERAL TERMS AND CONDITIONS

www.premiumpooltables.co.uk is owned and operated by Slate & Cue Limited, trading as Premium Pool Tables, registered in England & Wales, company number 17108837.

1 The contract between us

Once payment has been received by us and stock verified we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Separate notification that payment has been received is not in itself an acceptance of your order. Payment for products is taken through our online checkout at the time the order is placed, unless otherwise agreed with you in writing. All goods must be paid for in full prior to delivery. All orders are subject to acceptance and to availability of the goods ordered: Slate & Cue Limited is entitled to refuse any order placed by you. You must be over the age of 18 years to place an Order and we reserve the right not to accept an Order where we reasonably believe that you do not meet this requirement. Our acceptance of your order brings into existence a legally binding contract between us.

2 Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Slate & Cue Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, noncommercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3 Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. We reserve the right to supply the goods subject to minor variations in actual dimensions and specifications where these are changed by the manufacturer. In placing the order you are confirming that the Goods will fit through doorways and have sufficient room to enable their use on your premises. You acknowledge and accept that we will not be held responsible should this not be the case. Nothing in this clause affects your statutory rights, including your right to cancel under clause 10.

4 Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5 Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock, select an alternative product or to cancel your order.

6 Price

The prices payable for goods that you order are as set out on our website. All prices are displayed in pounds sterling (GBP) and are correct at the time of entering the information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.

7 Health & Safety

Slate & Cue Limited confirms that the goods it supplies as a distributor do not present a hazard to health and safety when properly used for the purpose for which they are designed; and if the Customer takes reasonable and normal precautions in their use. COSHH and product datasheets are available on request.

8 Delivery

8.1 Any delivery charges are clearly specified before payment stage.

8.2 All Goods are available for delivery in most places in mainland UK. Special delivery arrangements can be made to the Channel Islands, Northern Ireland, Republic of Ireland, Isle of Wight, Isle of Man, the Isles of Scilly and the Scottish Isles or Highlands. If you live in one of these locations please contact us in advance of placing an Order so that we can advise you of availability and any additional charges incurred for delivery. We do not normally deliver on Saturdays, Sundays or public holidays.

8.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

8.4 For consumer orders, risk in the goods remains with us until the goods come into the physical possession of you or a person nominated by you, other than the carrier. Once the goods have been delivered into your possession, you are responsible for taking reasonable care of them. Nothing in these Terms affects your statutory rights.

8.5 If you cannot accept delivery, Slate & Cue Limited may choose to:

a) Store and insure the goods at the Customer's expense and risk or

b) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall or

c) Re-arrange delivery provided that Slate & Cue Limited may charge the Customer for the additional delivery costs incurred.

This clause applies where you fail to accept a delivery that has been arranged with you. It does not apply where you are exercising your right to cancel under clause 10, which is dealt with in our Returns & Refunds Policy.

8.6 Upon delivery of the goods, you will be asked to sign a Proof of Delivery to acknowledge safe receipt. You are responsible for ensuring that the number of Items or packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery. Where damage or a shortage is not reasonably apparent at the point of delivery, signing the Proof of Delivery does not affect your statutory rights in respect of that damage or shortage.

8.7 Customers should inspect goods as soon as reasonably possible after delivery and notify us promptly of any visible damage, shortages or issues. Nothing in these terms affects your statutory rights in relation to faulty, damaged or misdescribed goods.

9 Risk and ownership

For consumer orders, risk in the goods remains with us until the goods come into the physical possession of you or a person nominated by you, other than the carrier. Ownership of the goods passes to you once we have received payment in full and the goods have been delivered to you. Nothing in these Terms affects your statutory rights.

10 Cancellation rights

10.1 If you are a consumer buying online, you have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel at any time from the moment you place your order until 14 days after the day you receive the goods, and you do not need to give a reason. Our Returns & Refunds Policy sets out the full process, what we refund, and what it costs to return goods to us. That policy forms part of these terms.

10.2 This right applies to our standard pool tables and games room products, including slate-bed tables. It does not apply to goods that are made to your specification or clearly personalised — for example a table built to a non-standard size, or finished in a cloth, timber or specification chosen by you and not offered as a standard option. Where a product falls into this category we will say so on the product page and confirm it in writing before your order is accepted. A product being built to order on a standard specification does not, by itself, remove your right to cancel.

10.3 To cancel, tell us in writing before the 14 days are up, by email to support@premiumpooltables.co.uk or by post to Slate & Cue Limited, Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE. A clear statement that you wish to cancel is enough. Once you have told us, you must send the goods back, or make them available for collection, within 14 days.

10.4 You are responsible for the cost of returning the goods, and our Returns & Refunds Policy sets out our estimates of those costs by product type. You are entitled to handle and inspect the goods as you would in a shop. Where the value of the goods is reduced because you have handled them beyond what is necessary to establish their nature, characteristics and functioning, we may deduct a reasonable amount from your refund to reflect that loss in value, and we will explain any deduction and how it was calculated.

10.5 We will refund the price you paid for the goods together with the standard delivery charge you paid to receive them, within 14 days of receiving the goods back or within 14 days of you providing evidence that you have returned them, whichever is sooner. Refunds are made to the original payment method. Where you chose an upgraded or non-standard delivery option, we refund the cost of our standard delivery.

10.6 Where you have asked us to carry out installation and expressly requested that it goes ahead within the cancellation period, you will be charged a proportionate amount for the installation work already carried out at the time you cancel.

10.7 You do not pay to return faulty, damaged or misdescribed goods. We collect those at our own cost, including any dismantling required.

10.8 In addition to the statutory rights above, we voluntarily offer an extended returns window of 30 days from delivery for eligible, unused, non-bespoke items. Different terms apply to that voluntary scheme and they are set out in our Returns & Refunds Policy.

11 Cancellation by us

11.1 We reserve the right to cancel the contract between us if:

11.1.1 We have insufficient stock to deliver the goods you have ordered;

11.1.2 We do not deliver to your area; or

11.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

11.2 If we do cancel your contract we will notify you by e-mail and will refund any sum you have paid us as soon as possible and in any event within 14 days.

12 Liability

12.1 If you do not receive goods ordered by you within a reasonable timeframe, please contact us as soon as reasonably possible. We will work with you to investigate the delay and, where appropriate, arrange delivery, replacement or a refund in accordance with your statutory rights.

If you notify a problem to us under this condition, our obligation will be, in accordance with your statutory rights:

12.1.1 To make good any shortage or non-delivery;

12.1.2 To replace or repair any goods that are damaged or defective; or

12.1.3 To refund you the amount paid for the goods in question using the original payment method where reasonably possible.

12.2 Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer. Subject to this, we will not be liable for indirect or consequential loss to the extent permitted by law.

12.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

12.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

13 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom and all notices from us to you will be displayed on our website from time to time.

14 Changes to legal notices

We reserve the right to change these terms and conditions from time to time. The terms that apply to your order are those in force at the time you place it.

15 Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country in which you live.

16 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

17 Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

18 Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

19 Returns

Returns, cancellations and refunds are dealt with in full in our Returns & Refunds Policy, which forms part of these terms. In summary: you have 14 days from delivery to cancel a standard order for any reason, we voluntarily extend that to 30 days for unused non-bespoke items, and goods that are faulty, damaged or not as described are covered separately by the Consumer Rights Act 2015.

Customers should inspect goods as soon as reasonably possible after delivery and notify us promptly of any visible faults, damage or shortages. Where goods are confirmed to be faulty, damaged or not as described, we will provide an appropriate remedy in accordance with applicable consumer law, at no cost to you.

Warranty

Thank you for your interest in the products and services of Premium Pool Tables.

This Limited Warranty applies to games tables, and only for games tables, purchased from Premium Pool Tables.

Games tables include pool, snooker, air hockey, table football, table tennis tables & shuffleboards.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Premium Pool Tables will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Premium Pool Tables will repair the games table at no charge, using new or refurbished replacement parts.

How long does the coverage last?

The Warranty Period for games tables purchased from Premium Pool Tables is 365 days from the date of purchase.

A replacement games table or part assumes the remaining warranty of the original games table or 180 days from the date of replacement or repair, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.

The cloth on a pool or snooker table will naturally wear with use and is considered a consumable item. Issues with the fitting of the cloth should be raised within 14 days of installation; after this period, if Premium Pool Tables have not been notified of an issue, the cloth is no longer under the limited warranty.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

This warranty is given in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015, which last for up to six years (five in Scotland).

Contact Us

Premium Pool Tables is a trading name of Slate & Cue Limited.

Unit A, 82 James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom
Registered in England & Wales, company number 17108837

Email: support@premiumpooltables.co.uk
WhatsApp: +44 7348 956 222
Phone: +44 2046 3454 76